Outage in CartonCloud

Automatic Invoice Generation Issue

Resolved Minor
May 30, 2025 - Started 5 months ago - Lasted about 13 hours
Official incident page

Incident Report

We're currently investigating an issue with automatically generated invoices which ran overnight. We will reach out to impacted tenants once the investigation has been finalised and provide further updates.
Components affected
CartonCloud Charging and Invoicing

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/30/2025 01:01PM

This incident has been resolved.

IDENTIFIED 5 months ago - at 05/30/2025 04:46AM

We have identified the issue and notified impacted tenants. We are currently implementing a fix and will provide a further update once resolved.

INVESTIGATING 5 months ago - at 05/30/2025 12:27AM

We're currently investigating an issue with automatically generated invoices which ran overnight. We will reach out to impacted tenants once the investigation has been finalised and provide further updates.

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