Outage in Central 1
Alert! - INC150402 - Vancouver Data Center (VAHC) power outage causing network problems
Resolved MajorIncident Report
Please note that Central 1 is currently experiencing a network outage in the Vancouver Data Center (VAHC) due to a power outage.
Teams are currently working on recovering the power. Multiple online banking services (MemberDirect and Forge 2) are affected and also, Secure Site and PaymentStream Direct applications. An update will be provided by or before 12:30 a.m. PT (3:30 a.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 Critical/High Priority Incident Alert Central 1 Bill Payments Central 1 INTERAC e-Transfers® (EMT) Central 1 PaymentStream™ Direct Central 1 Forge Online Banking Central 1 Forge 2.0 Online Banking Central 1 MemberDirect Retail (MDi/MDo)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
almost 4 years ago - at 11/10/2022 07:50AM
Power in the Vancouver Data Center (VAHC) has been restored and all services have recovered. Our teams will continue to monitor connections. Please contact Support is you experience any further issues.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 0
IDENTIFIED
almost 4 years ago - at 11/10/2022 07:27AM
Please note that Central 1 is currently experiencing a network outage in the Vancouver Data Center (VAHC) due to a power outage.
Teams are currently working on recovering the power. Multiple online banking services (MemberDirect and Forge 2) are affected and also, Secure Site and PaymentStream Direct applications. An update will be provided by or before 12:30 a.m. PT (3:30 a.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
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