Outage in Central 1

Alert! - INC153775 - RSA Service Slowness Impacts to Online Banking

Resolved Major
February 27, 2023 - Started almost 2 years ago - Lasted about 21 hours
Official incident page

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Outage Details

Please note that we are currently experiencing an intermittent service issue with clients where Increased Authentication/2SV login may be latent. In Forge 2, this is also causing intermittent issues with the left Nav loading and transactional 2SV failing. We are actively investigating and an update will be provided by or before 11:30 a.m. PT (2:30 p.m. ET). Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 Critical/High Priority Incident Alert Central 1 Increased Authentication & Risk Engine (RSA)
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/28/2023 02:18PM

RSA service performance and services have remained stable and returned to normal. But Central 1 will continue to monitor the servers and traffic. A post incident review will be provided in the coming weeks.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

MONITORING almost 2 years ago - at 02/27/2023 10:05PM

RSA service performance has stabilized. Central 1 will continue to triage and monitor. Users who encounter errors should be able to try again.

We continue to investigate and will provide another update by 4:30 p.m. PT (7:30 p.m. ET).

INVESTIGATING almost 2 years ago - at 02/27/2023 08:36PM

We are currently experiencing an intermittent service issue with clients where Increased Authentication/2SV login may be latent. This is also causing intermittent issues with transactional 2SV failing.

We are actively investigating and an update will be provided by or before 2:00 p.m. PT (5:00 p.m. ET).

MONITORING almost 2 years ago - at 02/27/2023 07:56PM

RSA service performance has stabilized. Central 1 will continue to triage and monitor. Users who encounter errors should be able to try again.

We continue to investigate and will provide another update by 4:30 p.m. PT (7:30 p.m. ET).

INVESTIGATING almost 2 years ago - at 02/27/2023 05:20PM

Please note that we are currently experiencing an intermittent service issue with clients where Increased Authentication/2SV login may be latent. In Forge 2, this is also causing intermittent issues with the left Nav loading and transactional 2SV failing.

We are actively investigating and an update will be provided by or before 11:30 a.m. PT (2:30 p.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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