Outage in Central 1

Alert! - INC155287 - Cash Services not available to order cash

Resolved Major
March 20, 2023 - Started almost 2 years ago - Lasted 1 day
Official incident page

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Outage Details

Credit unions have reported that when trying to place a cash order the drop down to select denominations is not working and the order cannot be submitted. If your credit union encounters this issue, to order cash, contact the RBC Cash Services Support Centre toll-free number 1-888-880-3033 to have them enter the cash order on your behalf. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Currency Ordering & Returns
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/22/2023 01:16PM

The drop down to select denominations when placing a cash order is now available in the cash services application.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED almost 2 years ago - at 03/21/2023 07:39PM

RBC continues to work to restore functionality to the cash services application.

If you have an urgent cash order, please contact Central 1 Client Support to receive a cash order form to email to RBC.

Central 1 will provide an update to this incident at 9 a.m. PT (12 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED almost 2 years ago - at 03/21/2023 05:06PM

RBC continues to work to restore the cash services application.

If you have an urgent cash order, please, contact the RBC Cash Services Support Centre toll-free number 1-888-880-3033 to have them enter the cash order on your behalf or contact Central 1 Client Support to provide you with a form that can be emailed to RBC.

Central 1 will provide an update to this incident at 1 p.m. PT (4 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED almost 2 years ago - at 03/21/2023 01:10PM

RBC’s technical Team is working on restoring functionality to the cash order drop down to select denominations so that cash orders can be submitted for fulfilment.

If you have an urgent cash order you can contact the RBC Cash Services Support Centre toll-free number 1-888-880-3033 to have them enter the cash order on your behalf or contact Central 1 Client Support to provide you with a form that can be emailed to RBC.

Central 1 will provide an update to this incident at 10 a.m. PT (1 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED almost 2 years ago - at 03/20/2023 08:34PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 03/20/2023 08:34PM

Credit unions have reported that when trying to place a cash order the drop down to select denominations is not working and the order cannot be submitted.

If your credit union encounters this issue, to order cash, contact the RBC Cash Services Support Centre toll-free number 1-888-880-3033 to have them enter the cash order on your behalf.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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