Outage in Central 1

Alert! INC156634 - TurboTax Promotion Not Functional

Resolved Minor
April 05, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

Need to monitor Central 1 outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Central 1, and never miss an outage again.
Start Free Trial

Outage Details

Please be advised that the URL's provided by Intuit for our TurboTax promotion are not fully functional. We have urgently escalated the matter with Intuit. Central 1 will provide an update by tomorrow April 6th at 1 p.m. PT (4 p.m. ET) or sooner if the problem has been resolved.  Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 Forge 2.0 Online Banking Central 1 MemberDirect Retail (MDi/MDo)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/06/2023 10:56PM

Please be advised that the TurboTax Promotion URLs are now working as expected.

INVESTIGATING over 1 year ago - at 04/06/2023 08:21PM

Intuit is still working on a resolution for the promotion URLs.

Central 1 will provide our next update by Monday April 10th at 1 p.m. PT (4 p.m. ET) or sooner if the problem has been resolved.

INVESTIGATING over 1 year ago - at 04/05/2023 09:46PM

Please be advised that the URL's provided by Intuit for our TurboTax promotion are not fully functional. We have urgently escalated the matter with Intuit.

Central 1 will provide an update by tomorrow April 6th at 1 p.m. PT (4 p.m. ET) or sooner if the problem has been resolved. 

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Latest Central 1 outages

INC192100 – Interac Alert: Advising of e-Transfer degradation being observed - 17 days ago
INC192070 – Interac Alert: Advising of a minor degradation is being observed on the e-Transfer platform - 18 days ago
INC191388 - FX Drafts (Convera) - Delay in Processing of Drafts - 28 days ago
INC191258 - Unable to Access Pending Requests in User Management (UM) - about 1 month ago
INC191125 - Intermittent Inter-Member transfers issue - about 1 month ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3279 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Never again lose time looking in the wrong place

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required