Outage in Central 1

Alert! - INC158457 - Teamsite 8 Publishing Issue to the Mobile APP

Resolved Minor

May 03, 2023 - Started almost 3 years ago - Lasted about 22 hours
Official incident page

Incident Report

Please be aware that Central 1 has raised an incident with our internal teams to review delays and issues with editing and publishing for Teamsite 8 changes to the mobile app. This is affecting the updates to the rates file, as the changes are not being reflected on the production mobile app. Our teams are actively working on a resolution and we will provide an update by 11 a.m. PT (2 p.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Components affected

Central 1 TeamSite Content Management (CMS)

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/04/2023 01:39PM

The Teamsite 8 workflow issue has been resolved. Updated rates are now being published to the mobile apps as usual. Please contact Support if you have any further problems or concerns.
Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

IDENTIFIED almost 3 years ago - at 05/03/2023 08:53PM

We have identified the issue related to a Teamsite 8 workflow cache process and a fix and server restart will be applied tonight during our maintenance window at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

INVESTIGATING almost 3 years ago - at 05/03/2023 06:32PM

Our teams continue to investigate and actively working on a resolution and we will provide an update by or before Thursday May 4th, 11 a.m. PT (2 p.m. ET).

INVESTIGATING almost 3 years ago - at 05/03/2023 03:55PM

Please be aware that Central 1 has raised an incident with our internal teams to review delays and issues with editing and publishing for Teamsite 8 changes to the mobile app.

This is affecting the updates to the rates file, as the changes are not being reflected on the production mobile app. Our teams are actively working on a resolution and we will provide an update by 11 a.m. PT (2 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

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