Outage in Central 1

Alert! - INC159661 - Wires Data Extract Files Delayed

Resolved Minor
May 19, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

Need to monitor Central 1 outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Central 1, and never miss an outage again.
Start Free Trial

Outage Details

*** THIS NOTICE IS TARGETED TO THOSE ORGANIZATIONS THAT SUBSCRIBE TO THE WIRES DATA EXTRACT FILES *** Due to technical issues with the process that creates the Wires Data Extract files, the PSWD0518 and PSWR0518 files will be delayed. We are unable to deliver the files this evening. Technical support staff are investigating the matter and the intention is to have a resolution by the end of business tomorrow, May 19. This will allow us to create the delayed 0518 files in addition to the 0519 files normally scheduled for tomorrow evening. The files will not be combined. An update on this matter will be provided by 11 a.m. PT, May 19 (2 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 PaymentStream™ Direct Central 1 File & Report Delivery (FTP and SFTP) Central 1 Wire Transfers
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/20/2023 05:07AM

The PSWD0518, PSWR0518, PSWD0519, and PSWR0519 files have been generated and delivered to the FTP server.

This incident is now resolved.

MONITORING over 1 year ago - at 05/19/2023 09:52PM

Testing for the fix is successful and it will be implemented into our system, this evening, after the end-of-day processing is complete. After then the missing 0518 files and the regularly scheduled 0519 files will be created and delivered to the FTP server.

We anticipate the files being available by 8 p.m. PT (11 p.m. ET).

IDENTIFIED over 1 year ago - at 05/19/2023 06:00PM

Our technical support team has developed a fix for this issue and is currently testing it.

We will provide another update by 2:30 p.m. PT (5:30 p.m. ET).

INVESTIGATING over 1 year ago - at 05/19/2023 01:55AM

*** THIS NOTICE IS TARGETED TO THOSE ORGANIZATIONS THAT SUBSCRIBE TO THE WIRES DATA EXTRACT FILES ***

Due to technical issues with the process that creates the Wires Data Extract files, the PSWD0518 and PSWR0518 files will be delayed. We are unable to deliver the files this evening.

Technical support staff are investigating the matter and the intention is to have a resolution by the end of business tomorrow, May 19. This will allow us to create the delayed 0518 files in addition to the 0519 files normally scheduled for tomorrow evening. The files will not be combined.

An update on this matter will be provided by 11 a.m. PT, May 19 (2 p.m. ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1

Latest Central 1 outages

INC192100 – Interac Alert: Advising of e-Transfer degradation being observed - 8 days ago
INC192070 – Interac Alert: Advising of a minor degradation is being observed on the e-Transfer platform - 9 days ago
INC191388 - FX Drafts (Convera) - Delay in Processing of Drafts - 19 days ago
INC191258 - Unable to Access Pending Requests in User Management (UM) - 22 days ago
INC191125 - Intermittent Inter-Member transfers issue - 24 days ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE