INC189931: Intermittent Inter-Member transfers issue

Please note that the fix for this incident was successfully deployed last night with Digital Banking Core Release 730. Please let Support know if you have any further issues with the Online Banking Transfers feature.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Central 1 has rolled back the ticket causing the incident in the lower environments and is currently testing. The release is currently scheduled to go to Production on Thursday November 14, 2024 in Digital Banking Core Release 730.

We will provide an update on or before November 14 if there are any changes.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Please be advised that this issue is also impacting regular transfers when the receiving account description contains a special character. For example, if the account description is “Alex’s Savings” the apostrophe will cause an error for users attempting the transfer. As a workaround, kindly ask your staff to assist users by removing the special character in the account description either through the banking system or, if available, through the “Rename Account” option in online banking.

To resolve these issues, Central 1 teams are working to roll back the ticket causing the issue (MRR-34440). We are currently preparing an urgent release to resolve the issues. The roll back is currently in testing, and once complete we will be able to to share a release date.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

We are currently experiencing an intermittent issue with the inter-member transfer (Option 2) on our Digital Banking Retail and Small Business Desktop platform. When a user initiating a transfer to another member or customer, they will need to enter the recipient’s account number and branch number (if applicable) in the designated fields. Some users may encounter an issue at the final confirmation stage causing a blank screen.

Please note that this issue does not affect the Mobile app or e-Transfers. As a work around, your users can use the Mobile App to complete the inter-member transfer or send an e-Transfer to the other member.

We are actively investigating the issue and working to resolve it as quickly as possible.
An update will be provided tomorrow Thursday Nov 7th, by 1 p.m. PT (4 p.m. ET) or sooner.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2