Outage in Central 1

INC193346 - Collabria Mastercard and Visa Payments Delayed - January 3 to 6

Resolved Minor
January 13, 2025 - Started 30 days ago - Lasted 3 days
Official incident page

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Outage Details

Central 1 has been advise by Collabria that, due to issues with their internal system, all payments made to their Mastercard and Visa accounts between January 3 and January 6 have not yet been applied. Collabria is actively investigating the matter. Once their system issues have been resolved, all delayed payments will be applied to accounts effective the original payment dates. We will provide an update once Collabria has resolved their issues. Central 1 – Support@central1.com – 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 01/16/2025 09:32PM

Collabria has resolved their issue. All payments have been applied to the applicable cardholder accounts effective the original payment dates.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

MONITORING 28 days ago - at 01/15/2025 11:25PM

We have been notified by Collabria that the payments between January 3 and 6 are scheduled to process overnight tonight and will be applied to the accounts by tomorrow. Each payment will be posted to the accounts with an effective date of the original payment date.

We will provide a final communication tomorrow.


Central 1 – Support@central1.com – 1.888.889.7878, press 1

MONITORING 30 days ago - at 01/13/2025 07:58PM

Central 1 has been advise by Collabria that, due to issues with their internal system, all payments made to their Mastercard and Visa accounts between January 3 and January 6 have not yet been applied. Collabria is actively investigating the matter.

Once their system issues have been resolved, all delayed payments will be applied to accounts effective the original payment dates.

We will provide an update once Collabria has resolved their issues.


Central 1 – Support@central1.com – 1.888.889.7878, press 1

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