Outage in Central 1

INC194054 - Servus Mastercard Payments Delayed - January 15 to 20, 2025

Resolved Minor
January 23, 2025 - Started 10 months ago - Lasted about 17 hours
Official incident page

Incident Report

Central 1 has been advised by Servus Mastercard that, due to technical issues, all payments made on January 16 have not yet been applied. They are actively investigating the matter. We will provide an update once Servus Mastercard has more information and/or has resolved their issues. Central 1 – Support@central1.com – 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/24/2025 04:48PM

Servus Mastercard has advised any payments made between January 15 to January 20 were delayed due to their system issues. All delayed payments have now been applied and backdated to the original date of payment.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

MONITORING 10 months ago - at 01/24/2025 12:15AM

Central 1 has been advised by Servus Mastercard that, due to technical issues, all payments made on January 16 have not yet been applied. They are actively investigating the matter.

We will provide an update once Servus Mastercard has more information and/or has resolved their issues.


Central 1 – Support@central1.com – 1.888.889.7878, press 1

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