Outage in Central 1

INC194054 - Servus Mastercard Payments Delayed - January 15 to 20, 2025

Resolved Minor

January 24, 2025 - Started about 1 year ago - Lasted about 17 hours
Official incident page

Incident Report

Central 1 has been advised by Servus Mastercard that, due to technical issues, all payments made on January 16 have not yet been applied. They are actively investigating the matter. We will provide an update once Servus Mastercard has more information and/or has resolved their issues. Central 1 – Support@central1.com – 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/24/2025 04:48PM

Servus Mastercard has advised any payments made between January 15 to January 20 were delayed due to their system issues. All delayed payments have now been applied and backdated to the original date of payment.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

MONITORING about 1 year ago - at 01/24/2025 12:15AM

Central 1 has been advised by Servus Mastercard that, due to technical issues, all payments made on January 16 have not yet been applied. They are actively investigating the matter.

We will provide an update once Servus Mastercard has more information and/or has resolved their issues.

Central 1 – Support@central1.com – 1.888.889.7878, press 1

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