Outage in Central 1

INC215126: Interac 3.4 incoming autodeposits and scheduled eTransfers outage

Resolved Minor
January 10, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Please be advised that following Interac’s database upgrade (CHG166896), an active incident is still open which is impacting two services: - Incoming autodeposits for version 3.4 using ISO 8583 (version 3.5 is not affected) - Autodeposits are currently pending in OAS with 'Processing Autodeposit' status. - All scheduled and recurring e‑Transfers scheduled for today Interac is actively working to resolve the issue. We will share further updates as soon as they become available. T 888 889 7878 Option 1 support@central1.com
Components affected
Central 1 Bill Payments

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/10/2026 01:40PM

Interac has completed its investigation and confirmed that the incident has been resolved.

- All incoming autodeposits for version 3.4 using ISO 8583 have now been pushed and processed.
- Recurring e‑Transfers scheduled for today have been resubmitted by Interac.

Interac and Central 1 will continue to monitor traffic and connections to ensure stability.

Central 1 Support – Support@central1.com – 1.888.889.7878 (option 1)

INVESTIGATING 3 days ago - at 01/10/2026 01:04PM

Please be advised that following Interac’s database upgrade (CHG166896), an active incident is still open which is impacting two services:

- Incoming autodeposits for version 3.4 using ISO 8583 (version 3.5 is not affected) - Autodeposits are currently pending in OAS with 'Processing Autodeposit' status.
- All scheduled and recurring e‑Transfers scheduled for today

Interac is actively working to resolve the issue. We will share further updates as soon as they become available.

T 888 889 7878 Option 1 support@central1.com

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