Outage in Central 1

INC215484 - OLT Application Unavailable

Resolved Minor

January 19, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

The bill payment Online Tracing (OLT) application is currently unavailable, users are encountering the error message “Service Temporarily Unavailable” when attempting to access the application. Central 1’s technical staff is investigating. An update will be sent out at 8 a.m. PT (11:00 am ET), or sooner if OLT becomes available Central 1 - Support@central1.com - 1.888.889.7878, press 1.

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 01/19/2026 02:53PM

The bill payment Online Tracing (OLT) application is now available.

Please contact Client Support if you experience any further issues.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

INVESTIGATING 1 day ago - at 01/19/2026 01:44PM

The bill payment Online Tracing (OLT) application is currently unavailable; users are encountering the error message “Service Temporarily Unavailable” when attempting to access the application.

Central 1’s technical staff is investigating.

An update will be sent out at 8 a.m. PT (11:00 am ET), or sooner if OLT becomes available

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

INVESTIGATING 1 day ago - at 01/19/2026 01:42PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 01/19/2026 01:40PM

The bill payment Online Tracing (OLT) application is currently unavailable, users are encountering the error message “Service Temporarily Unavailable” when attempting to access the application.

Central 1’s technical staff is investigating.

An update will be sent out at 8 a.m. PT (11:00 am ET), or sooner if OLT becomes available

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

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