Outage in Central 1

INC215960 – Missing Files – Exchange 2 – BMO and BNC

Resolved Minor

January 28, 2026 - Started about 12 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Today’s BMO (Bank of Montreal) and BNC (National Bank of Canada) 2nd exchange incoming AFT files were not processed due to a technical issue. One set of files for each institution was successfully received and processed. BNC’s remaining file has since been received, and the associated transactions will be included in the CR04/ON04 output files tonight. We are continuing to work through the remaining processing for BMO and will provide a further update once the outstanding file has been received and processed. Central 1 – Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 01/28/2026 03:32AM

All files have been received and processed resolving the incident.

IDENTIFIED about 12 hours ago - at 01/28/2026 12:18AM

Today’s BMO (Bank of Montreal) and BNC (National Bank of Canada) 2nd exchange incoming AFT files were not processed due to a technical issue.

One set of files for each institution was successfully received and processed. BNC’s remaining file has since been received, and the associated transactions will be included in the CR04/ON04 output files tonight.

We are continuing to work through the remaining processing for BMO and will provide a further update once the outstanding file has been received and processed.

Central 1 – Support@central1.com - 1.888.889.7878, press 1

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