Outage in Central 1

Resolved - INC216206 - Universal Connectivity Proxy (UCP) outage

Resolved Minor

February 01, 2026 - Started about 7 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Central 1 is currently experiencing an issue with our Universal Connectivity Proxy (UCP), which connects to third-party applications and certain internal applications. As a result, multiple services across PaymentStream, Interac (e-Transfers), MemberDirect, Forge, and Originations are not available. An update will be posted by 4 a.m. PT (7 a.m. ET). Central 1 - Support@Central1.com - 1.888.889.7878

Components affected

Central 1 Bill Payments Central 1 INTERAC e-Transfers® (EMT) Central 1 Wire Transfers Central 1 Central1.com

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Latest Updates ( sorted recent to last )

RESOLVED about 6 hours ago - at 02/01/2026 12:27PM

The UCP change was successfully rolled back, and all 3rd-party connections were restored.

If you are experiencing any connection issues after this incident, please contact Central 1.

Central 1 - Support@Central1.com - 1.888.889.7878

MONITORING about 6 hours ago - at 02/01/2026 12:12PM

Central 1 has rolled back a change to the UCP that affected all 3rd-party connections. Connections are recovering, and Central 1 is monitoring the connections.

An update will be posted by 5 a.m. PT (8 a.m. ET).

Central 1 - Support@Central1.com - 1.888.889.7878

INVESTIGATING about 7 hours ago - at 02/01/2026 11:10AM

Central 1 is currently experiencing an issue with our Universal Connectivity Proxy (UCP), which connects to third-party applications and certain internal applications. As a result, multiple services across PaymentStream, Interac (e-Transfers), MemberDirect, Forge, and Originations are not available.

An update will be posted by 4 a.m. PT (7 a.m. ET).

Central 1 - Support@Central1.com - 1.888.889.7878

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