Outage in Change Healthcare

Resolved: Assurance Reimbursement Management Performance Issue

Resolved Minor
March 26, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

Assurance Reimbursement Management is experiencing an issue with performance. This may result in: • 502 Bad Gateway, Microsoft-Azure-Application-Gateway/v2 • Inability to log into Assurance Reimbursement Management Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience. Action Required: None. REF 17015958
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2025 01:57PM

Update: This issue has been resolved, and performance has returned to optimal levels.

We apologize for any inconvenience.

Action Required: None.

INVESTIGATING about 1 month ago - at 03/26/2025 12:22PM

Assurance Reimbursement Management is experiencing an issue with performance.

This may result in:
• 502 Bad Gateway, Microsoft-Azure-Application-Gateway/v2
• Inability to log into Assurance Reimbursement Management

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Action Required: None.

REF 17015958

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