Outage in Change Healthcare

Medical Necessity Performance Issue

Resolved Minor
May 05, 2025 - Started 5 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Clearance Patient Access Suite is experiencing a performance issue with Medical Necessity. This may result in: CPT code Codefinder search not processing Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/05/2025 06:50PM

This incident has been resolved.

INVESTIGATING 5 days ago - at 05/05/2025 02:49PM

Clearance Patient Access Suite is experiencing a performance issue with Medical Necessity. This may result in:

CPT code Codefinder search not processing

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

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