Outage in Change Healthcare

New Incident: Multiple products

Resolved Major
March 26, 2025 - Started about 1 month ago - Lasted 20 minutes
Official incident page

Need to monitor Change Healthcare outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Change Healthcare, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing an issue with One Healthcare ID that causes customers to be unable to access impacted websites and customer portals. The issue appears to be mitigated at this time, but we are continuing to monitor.
Components affected
Change Healthcare Institutional Claims API Change Healthcare Eligibility API Change Healthcare Enrollment Central Change Healthcare Medical Record Retrieval Change Healthcare InterQual® Cloud Solutions Change Healthcare AhiQA Change Healthcare Rx CardFinder Services Change Healthcare Acuity Revenue Cycle Analytics Change Healthcare Batch Claims Change Healthcare Explore Dx Change Healthcare MedRx Change Healthcare Assurance Reimbursement Management Change Healthcare Turn Rx Change Healthcare Download Connect Change Healthcare Provider Manager Change Healthcare Revenue Performance Advisor Change Healthcare Claims Responses and Reports API Change Healthcare Payer Data Services Change Healthcare Clinical Exchange Channel Partners including ePrescribe and Orders & Results Change Healthcare Dental Connect Change Healthcare Payer Enrollment Services Change Healthcare Prometheus Analytics Change Healthcare Enterprise Change Healthcare InterQual® Review Manager – Hosted Change Healthcare Settlement Advocate Change Healthcare Revenue Integrity Change Healthcare Medicaid Pharmacy Benefits Services Change Healthcare Network Solutions Change Healthcare ConnectCenter Change Healthcare SmartPay Plus for Providers Change Healthcare Risk Manager Change Healthcare Rx Assist Change Healthcare InterQual® AutoReview Change Healthcare Smart Commercial Pharmacy Services Change Healthcare Real-time Eligibility Transactions Change Healthcare Reimbursement Manager Change Healthcare Contract Manager Change Healthcare Medical Claim Attachments Change Healthcare Professional Claims API Change Healthcare Rx Connect Solution Change Healthcare Client Access System Change Healthcare Advanced Claim Management Change Healthcare ERA Transactions Change Healthcare Dental Revenue Cycle Insights Change Healthcare Shop Book and Pay Change Healthcare Dental Credentialing Manager Change Healthcare Dental Practice Analytic Insights Change Healthcare Virtual Front Desk Change Healthcare Dental Claim Attachments Change Healthcare Third-Party Administration Change Healthcare Claims & Denials Management Change Healthcare Payment Automation Change Healthcare Converge Rx Change Healthcare AccuPost Change Healthcare National Payments Connector Change Healthcare Provider Directory Change Healthcare InterQual® Coordinated Care Change Healthcare Ahi Lobby Change Healthcare Claims Status API Change Healthcare Rx Edit Change Healthcare Predictive Engagement Change Healthcare Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits Change Healthcare Dental EDI Network Change Healthcare Ambulatory Claims Manager Change Healthcare Revenue Analytics Change Healthcare Customer Care Hub Change Healthcare Patient Engagement Suite Change Healthcare Clinical Exchange Labs and Hospitals Change Healthcare InterQual® Criteria Change Healthcare Compliance Reporter Change Healthcare CareSelect® Change Healthcare Exchange Dx Change Healthcare InterQual® Customize Change Healthcare Enterprise Pharmacy System Change Healthcare CommonWell Change Healthcare Payer Finder API Change Healthcare HealthQx Change Healthcare Claims & Denials Advisor Change Healthcare Business Process as a Service (BPaaS) Change Healthcare Risk Adjustment Coding Change Healthcare Risk View Change Healthcare Clinical Abstraction Change Healthcare Absolute AR Change Healthcare InterQual® Review Manager – Installed Change Healthcare Point-of-Sale Rx Change Healthcare Clearance Patient Access Suite Change Healthcare Patient Education Change Healthcare Payer Connectivity Services Change Healthcare Financial Clearance Change Healthcare InterQual® Government Services
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2025 01:23PM

The issue with One Healthcare ID has been resolved. Customers are now able to access impacted websites and customer portals.

INVESTIGATING about 1 month ago - at 03/26/2025 01:04PM

We are currently experiencing an issue with One Healthcare ID that causes customers to be unable to access impacted websites and customer portals. The issue appears to be mitigated at this time, but we are continuing to monitor.

Latest Change Healthcare outages

New Incident: Clinical Decision Support – InterQual® Cloud Solutions - 2 days ago
AbsoluteAR Web Application Slowness - 3 days ago
New Incident: AbsoluteAR Intermittent Performance Issue - 10 days ago
Ongoing Incident: Clinical Decision Support – Review Manager Hosted Solutions - 17 days ago
New Incident: Assurance Reimbursement Management Medicare Direct Entry (MDE) Performance Issue - 18 days ago

Be the first to know when Change Healthcare and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3965 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook