Outage in Change Healthcare

Update: Optum Insight Rx Connect

Resolved Major
May 21, 2025 - Started 8 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Optum Insight Rx Connect is experiencing sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.
Components affected
Change Healthcare Rx CardFinder Services Change Healthcare Rx Connect Solution Change Healthcare Rx Edit
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 05/22/2025 12:28AM

Optum Insight Rx Connect experienced sporadic connectivity issues to some processors today impacting inbound pharmacy transactions starting at approximately 1:00 pm CST. Connectivity issues are resolved and will continue to be closely monitored.

IDENTIFIED 8 days ago - at 05/21/2025 11:15PM

Optum Insight Rx Connect is still investigating the sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.

IDENTIFIED 8 days ago - at 05/21/2025 10:13PM

Optum Insight Rx Connect is still investigating the sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.

INVESTIGATING 8 days ago - at 05/21/2025 08:59PM

Optum Insight Rx Connect is experiencing sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.

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