Outage in Change Healthcare
New Incident: Assurance Reimbursement Management Performance Issue
Resolved Minor
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Outage Details
Assurance Reimbursement Management is experiencing an issue with intermittent performance.
This may result in an error when working claims:
Error message: “There was a problem retrieving the selected form. Please check your network connection and browser setting and try again.”
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Action Required: None.
Components affected
Change Healthcare Assurance Reimbursement ManagementLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/28/2025 03:05PM
This issue has been resolved, and performance has returned to optimal levels.
We apologize for any inconvenience.
Action Required: None
INVESTIGATING
2 days ago - at 05/27/2025 07:14PM
Assurance Reimbursement Management is experiencing an issue with intermittent performance.
This may result in an error when working claims:
Error message: “There was a problem retrieving the selected form. Please check your network connection and browser setting and try again.”
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Action Required: None.
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