Outage in Change Healthcare
Clinical Exchange Self-Service Tool Processing Delays
Resolved Minor
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Outage Details
The Clinical Exchange Self-Service Tool application is experiencing delays. While the application is online and you can still submit requests, please be aware that the processing of these requests is taking longer than usual.
It's important to note that the Clinical Exchange application itself is fully operational and is not affected by the self-service tool processing delays. You can continue using the Clinical Exchange application as normal.
Thank you for your understanding and patience as we work to resolve this issue.
Components affected
Change Healthcare Clinical Exchange Channel Partners including ePrescribe and Orders & ResultsLatest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/07/2025 07:08PM
We are pleased to inform you that the Clinical Exchange Self-Service Tool application is no longer experiencing any delays. All requests are now being processed as expected.
IDENTIFIED
10 days ago - at 08/07/2025 04:02PM
The Clinical Exchange Self-Service Tool application is experiencing delays. While the application is online and you can still submit requests, please be aware that the processing of these requests is taking longer than usual.
It's important to note that the Clinical Exchange application itself is fully operational and is not affected by the self-service tool processing delays. You can continue using the Clinical Exchange application as normal.
Thank you for your understanding and patience as we work to resolve this issue.
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