Outage in Change Healthcare

Update: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions.

Resolved Major
October 20, 2025 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

[10/20/2025] 09:07 AM ET We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue. INC46075665
Components affected
Change Healthcare Clinical Exchange Channel Partners including ePrescribe and Orders & Results

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 03:37PM

We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.

MONITORING 2 days ago - at 10/20/2025 03:09PM

We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.

IDENTIFIED 2 days ago - at 10/20/2025 02:02PM

The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available

INVESTIGATING 2 days ago - at 10/20/2025 02:01PM

The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available.

INVESTIGATING 2 days ago - at 10/20/2025 01:08PM

[10/20/2025] 09:07 AM ET

We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue.

INC46075665

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