Outage in Change Healthcare

Update: MEDRX AZURE CHC : Optum Insight's Pharmacy Help Desk is facing intermittent phone issues due to a major internet outage at a telephony provider

Resolved Major
October 20, 2025 - Started 2 days ago - Lasted about 5 hours
Official incident page

Incident Report

[10/20/2025] 11:30 AM EST Optum Insight's Pharmacy Support Help Desk is currently experiencing intermittent telephone connectivity issues due to a large scale Internet outage for one of our telephony providers. We are working diligently to restore this connectivity and will update you as soon as their are any changes. INC46079060
Components affected
Change Healthcare MedRx

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/20/2025 08:32PM

Calls are currently connecting successfully without any issues. We will continue to monitor the situation closely.

MONITORING 1 day ago - at 10/20/2025 08:11PM

The team is currently conducting a thorough investigation into the issue and is actively working toward a resolution. A status update will be communicated within the next hour.

MONITORING 1 day ago - at 10/20/2025 06:52PM

The team is actively investigating the issue and working toward a resolution. An update will be shared within the next hour.

IDENTIFIED 1 day ago - at 10/20/2025 05:26PM

Team is still investigating the issue and and will update you as soon as their are any changes.

INVESTIGATING 2 days ago - at 10/20/2025 03:32PM

[10/20/2025] 11:30 AM EST

Optum Insight's Pharmacy Support Help Desk is currently experiencing intermittent telephone connectivity issues due to a large scale Internet outage for one of our telephony providers. We are working diligently to restore this connectivity and will update you as soon as their are any changes.


INC46079060

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