Outage in Change Healthcare

Resolved Incident: Intermittent Performance Issues

Resolved Minor
October 20, 2025 - Started 1 day ago - Lasted about 5 hours
Official incident page

Incident Report

Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features. Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience.
Components affected
Change Healthcare Enterprise Pharmacy System Change Healthcare Assurance Reimbursement Management Change Healthcare HealthQx Change Healthcare Risk Manager Change Healthcare CareSelect® Change Healthcare Provider Manager Change Healthcare Reimbursement Manager Change Healthcare Batch Claims Change Healthcare Revenue Performance Advisor Change Healthcare AccuPost Change Healthcare SmartPay Plus for Providers Change Healthcare Risk View Change Healthcare Contract Manager Change Healthcare Exchange Dx Change Healthcare Absolute AR Change Healthcare Real-time Eligibility Transactions Change Healthcare Clinical Exchange Channel Partners including ePrescribe and Orders & Results Change Healthcare MedRx

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/20/2025 11:06PM

Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

INVESTIGATING 1 day ago - at 10/20/2025 09:30PM

Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

INVESTIGATING 1 day ago - at 10/20/2025 05:58PM

Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Latest Change Healthcare outages

Update Notice: MEDICAL NETWORK REALTIME - Issues with Optum systems due to an AWS service interruption - 1 day ago
Update: MEDRX AZURE CHC : Optum Insight's Pharmacy Help Desk is facing intermittent phone issues due to a major internet outage at a telephony provider - 2 days ago
Update: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions. - 2 days ago
Update : MEDRX EDI CHC : Unable to process and deliver Electronic remits/Batch files. - 6 days ago
Update Notice- Commercial MedRx 837 EDI - Partially impacted - 12 days ago

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