Outage in Change Healthcare

Update Notice: CLINICAL EXCHANGE - Customer reporting that they were getting a service unavailable

Resolved Major

October 24, 2025 - Started 5 months ago - Lasted 31 minutes
Official incident page

Incident Report

We are aware of intermittent reports of users unable to access the Clinical Exchange portal. INC/CSA/Ref # INC46190677

Components affected

Change Healthcare Clinical Exchange Channel Partners including ePrescribe and Orders & Results

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/24/2025 09:28PM

Intermittent access issues are resolved as of 3:45 PM CT.

INC/CSA/Ref # INC46190677

IDENTIFIED 5 months ago - at 10/24/2025 09:18PM

Intermittent access issues are resolved as of 3:45 PM CT. We will continue to monitor the system

INC/CSA/Ref # INC46190677

INVESTIGATING 5 months ago - at 10/24/2025 08:59PM

We are aware of intermittent reports of users unable to access the Clinical Exchange portal.

INC/CSA/Ref # INC46190677

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