Outage in Change Healthcare
Initial Notice: MEDRX AZURE (CHC) - Pharmacies are reporting that MedRx claims are timing out, preventing patients from picking up their medications
Resolved MinorIncident Report
This message is intended for Pharmacy MedRx Customers: Optum Insight has identified an issue causing MedRx claims to time out. We are currently investigating the issue and will provide an update as soon as possible
INC/CSA/Ref # INC46323822
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/31/2025 03:05PM
This notification is intended for MedRx Customers. The issue causing timeouts has been resolved, and claims are processing normally. We will continue to monitor to ensure there is no further impact.
INC/CSA/Ref # INC46323822
INVESTIGATING
1 day ago - at 10/31/2025 02:25PM
This message is intended for Pharmacy MedRx Customers: Optum Insight has identified an issue causing MedRx claims to time out. We are currently investigating the issue and will provide an update as soon as possible
INC/CSA/Ref # INC46323822
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