Outage in Change Healthcare

Initial: RCM ASSURANCE : Performance Issue

Resolved Major
November 18, 2025 - Started about 1 month ago - Lasted 41 minutes
Official incident page

Incident Report

11/18/2025 (08:10 AM) Assurance Reimbursement Management is experiencing an issue with intermittent performance. This may result in Inability to login to Assurance. Optum is working to resolve this issue. We will notify you as soon as additional information becomes available .We apologize for any inconvenience INC#INC46674349
Components affected
Change Healthcare Assurance Reimbursement Management

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 11/18/2025 01:14PM

11/18/2025 (08:10 AM)

Assurance Reimbursement Management is experiencing an issue with intermittent performance. This may result in Inability to login to Assurance. Optum is working to resolve this issue. We will notify you as soon as additional information becomes available .We apologize for any inconvenience

INC#INC46674349

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