Outage in Change Healthcare

Initial Notice - Medical Network Relay Exchange - Service Disruption involving Enrollment Central and the Provider Management Tool

Resolved Major
November 25, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We’re experiencing an issue with one of our partners that may temporarily affect adding new enrollments and provider creation. We’re working to fix this quickly and appreciate your patience. INC # INC46831590
Components affected
Change Healthcare Batch Claims

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/25/2025 06:03PM

Issue with our partner is now resolved, adding new enrollments and provider creation has been restored. Thank you for your understanding and patience as we worked to resolve this matter.

INVESTIGATING about 2 months ago - at 11/25/2025 05:03PM

We’re experiencing an issue with one of our partners that may temporarily affect adding new enrollments and provider creation. We’re working to fix this quickly and appreciate your patience.

INC # INC46831590

Latest Change Healthcare outages

Initial Notice: ERX-NETWORK (CHC) - Electronic Prescriptions are failing to/from pharmacies - 25 days ago
Resolved Notice: MEDICAL NETWORK RELAY EXCHANGE - Service Disruption involving Enrollment Central and Provider Management. - 29 days ago
Update Notice- Clinical Exchange- delay with results processing - 30 days ago
Initial Notice: ENGAGECARE PROVIDER - Some clients are experiencing application timeouts. - about 1 month ago
Resolved notice : Medical Network Real time and RCM ASSURANCE- Cloudflare service is unavailable - about 1 month ago

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