Outage in Change Healthcare
Initial Notice: ENGAGECARE PROVIDER - Some clients are experiencing application timeouts.
Resolved MajorIncident Report
Optum Insight EngageCare users may have experienced recurring logouts from the application. Our teams have implemented a fix and are actively monitoring to ensure stability. We understand how disruptive this can be and want to assure you that resolving this issue has been our top priority. Thank you for your patience and understanding as we continue to monitor and maintain a seamless experience.
#INC47002587
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 12/05/2025 05:03PM
Optum Insight EngageCare previously experienced logout issues affecting some users. The issue has been investigated and a corrective change has been implemented. Normal sign‑in and session behavior has resumed, and our teams are continuing to monitor the environment to ensure ongoing stability.
No customer action is required. If you continue to experience any related issues, please contact Support.
#INC47002587
MONITORING
about 1 month ago - at 12/05/2025 03:06PM
Optum Insight EngageCare users may have experienced recurring logouts from the application. Our teams have implemented a fix and are actively monitoring to ensure stability. We understand how disruptive this can be and want to assure you that resolving this issue has been our top priority. Thank you for your patience and understanding as we continue to monitor and maintain a seamless experience.
#INC47002587
Latest Change Healthcare outages
Initial Notice: ERX-NETWORK (CHC) - Electronic Prescriptions are failing to/from pharmacies - 25 days ago
Resolved Notice: MEDICAL NETWORK RELAY EXCHANGE - Service Disruption involving Enrollment Central and Provider Management. - 29 days ago
Resolved notice : Medical Network Real time and RCM ASSURANCE- Cloudflare service is unavailable - about 1 month ago
Initial Notice- MEDRX AZURE- claim processing issues - about 2 months ago
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