Outage in Change Healthcare

Update Notice- Clinical Exchange- delay with results processing

Resolved Major
December 18, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Clinical Exchange is currently experiencing an issue that is impacting results processing. While the application is online and orders are processing as expected, there is a delay with results processing. We will provide updates as more information becomes available. #INC47259235
Components affected
Change Healthcare Clinical Exchange Channel Partners including ePrescribe and Orders & Results

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/18/2025 04:13PM

All results have been processed. Thank you for your patience as our teams worked to resolve this issue.

IDENTIFIED 4 days ago - at 12/18/2025 03:57PM

Results are now processing as expected and the issue is still being investigated. We will provide updates as more information becomes available.

INVESTIGATING 4 days ago - at 12/18/2025 02:43PM

Clinical Exchange is currently experiencing an issue that is impacting results processing. While the application is online and orders are processing as expected, there is a delay with results processing. We will provide updates as more information becomes available.

#INC47259235

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