Outage in Change Healthcare
Initial Notice: ERX-NETWORK (CHC) - Electronic Prescriptions are failing to/from pharmacies
Resolved MajorIncident Report
There has been an issue identified with our e-prescribing service where scripts are not getting through for multiple customers. We are actively working to resolve the issue and will send an update as soon as more information is available.
INC/CSA/Ref #INC47355817
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 12/23/2025 04:25PM
The issue with our e-Prescribing service has been resolved. Connections were refreshed, and the messages were able to process into the hub. The team is monitoring but the issue is now resolved.
INC/CSA/Ref #INC47355817
INVESTIGATING
3 days ago - at 12/23/2025 03:44PM
There has been an issue identified with our e-prescribing service where scripts are not getting through for multiple customers. We are actively working to resolve the issue and will send an update as soon as more information is available.
INC/CSA/Ref #INC47355817
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