Outage in Change Healthcare
Initial Notice - MEDICAL NETWORK RELAY EXCHANGE - Issues with Connect Center Multi-Factor Authentication
Resolved MajorIncident Report
We are currently experiencing performance issues with Connect Center Multi-Factor Authentication. After the authentication code is entered, users are sent back to the login screen.
Our technical teams are actively working to resolve the issue, and we will provide updates as more information becomes available.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Action Required: Please be aware of issues with Connect Center Multi-Factor Authentication.
If you have any questions, feel free to contact your Customer Support Team and refer to Case Number INC-000004049.
INC/CSA/Ref # INC48156445
Components affected
Change Healthcare Batch Claims Change Healthcare Real-time Eligibility TransactionsNeed to monitor Change Healthcare outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 02/02/2026 08:36PM
We wanted to make you aware of an with Connect Center Multi-Factor Authentication. After the authentication code was entered, users were being sent back to the login screen.
This issue is now resolved and we apologize for any inconvenience this may have caused.
Action Required: no action is required at this time. The issue is now resolved.
INVESTIGATING
4 days ago - at 02/02/2026 08:04PM
We are currently experiencing performance issues with Connect Center Multi-Factor Authentication. After the authentication code is entered, users are sent back to the login screen.
Our technical teams are actively working to resolve the issue, and we will provide updates as more information becomes available.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Action Required: Please be aware of issues with Connect Center Multi-Factor Authentication.
If you have any questions, feel free to contact your Customer Support Team and refer to Case Number INC-000004049.
INC/CSA/Ref # INC48156445
Latest Change Healthcare outages
Resolved: ACCUREG - ENGAGECARE PROVIDER : Eligibility verification is not being returned for all customers using the Engage Care Provider product. - about 16 hours ago
Resolved Notice- RCM Assurance Reimbursement Management Performance Issue with Rapid Retest - 9 days ago
Update Notice: Clinical Exchange XMLAPI issue - 9 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5450 services available
Integrations with
