Outage in Change Healthcare
Resolved: ACCUREG - ENGAGECARE PROVIDER : Eligibility verification is not being returned for all customers using the Engage Care Provider product.
Resolved MajorIncident Report
02/05/2025 [03:01:00 PM EST]
The Engage Care Provider team is currently experiencing a processing issue for EV/Eligibility services. Teams are engaged and working to resolve the issue as quickly as possible.
INC48241580
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 02/05/2026 09:15PM
Engage Care Provider Services have been restored. Teams are working to reprocess Eligibility transactions.
INVESTIGATING
about 16 hours ago - at 02/05/2026 08:03PM
02/05/2025 [03:01:00 PM EST]
The Engage Care Provider team is currently experiencing a processing issue for EV/Eligibility services. Teams are engaged and working to resolve the issue as quickly as possible.
INC48241580
Latest Change Healthcare outages
Initial Notice - MEDICAL NETWORK RELAY EXCHANGE - Issues with Connect Center Multi-Factor Authentication - 4 days ago
Resolved Notice- RCM Assurance Reimbursement Management Performance Issue with Rapid Retest - 9 days ago
Update Notice: Clinical Exchange XMLAPI issue - 9 days ago
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