Outage in Change Healthcare
Update Notice- RXNS ERX - Rx Connect (Switch) Cloudflare update regarding rxnsconnect.changehealthcare.com
Resolved MinorIncident Report
Summary AI Generated
Change Healthcare migrated to Cloudflare for rxnsconnect.changehealthcare.com connectivity on March 2, 2026, causing intermittent connectivity issues for some pharmacies. The problems persisted for 24 hours, requiring IP whitelisting for organizations with filtering. Technical teams resolved the connectivity issues on March 6, 2026 at 4:18 PM CST.
Optum Insight migrated to Cloudflare for connectivity to rxnsconnect.changehealthcare.com effective date March 2, 2026. Some pharmacies may have intermittent connectivity issues. Technical staff is activity working to resolve any issues. If you experience any timeouts and your organization does IP filtering, you will need to whitelist for outbound traffic IP Subnet 168.183.3.128 /27 (usable range 168.183.3.128-168.183.3.159). If continue to see issues please report to your software vendor or call our customer support team at: 866-379-6389.
#INC48787011
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/06/2026 11:12PM
Optum Insight migrated to Cloudflare for connectivity to rxnsconnect.changehealthcare.com effective date March 2, 2026. Some pharmacies experienced intermittent connectivity issues. Technical staff worked diligently to resolve the issue. The issue was resolved at 4:18pm CST 3-6-2026.
#INC48787011
INVESTIGATING
3 days ago - at 03/06/2026 08:58PM
Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 5 PM CST.
#INC48787011
INVESTIGATING
3 days ago - at 03/06/2026 07:12PM
Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 3 PM CST.
#INC48787011
INVESTIGATING
4 days ago - at 03/06/2026 05:09PM
Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 1 PM CST.
#INC48787011
INVESTIGATING
4 days ago - at 03/06/2026 01:08AM
Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available on 3-6-2026 by 11 am CST.
#INC48787011
INVESTIGATING
4 days ago - at 03/05/2026 11:13PM
Optum Insight migrated to Cloudflare for connectivity to rxnsconnect.changehealthcare.com effective date March 2, 2026. Some pharmacies may have intermittent connectivity issues. Technical staff is activity working to resolve any issues. If you experience any timeouts and your organization does IP filtering, you will need to whitelist for outbound traffic IP Subnet 168.183.3.128 /27 (usable range 168.183.3.128-168.183.3.159). If continue to see issues please report to your software vendor or call our customer support team at: 866-379-6389.
#INC48787011
Latest Change Healthcare outages
Update Notice: RECAST CLAIM FORMATTER - Firewall access issue due to IP change from static to dynamic. - about 10 hours ago
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