Outage in Change Healthcare
Resolved Notice: RECAST CLAIM FORMATTER - Firewall access issue due to IP change from static to dynamic.
Resolved MajorIncident Report
Summary AI Generated
Change Healthcare's Recast Claim Formatter experienced a major outage lasting 18.1 hours due to a weekend infrastructure change that recreated a virtual machine with a new private IP address, causing firewall access issues. The service was partially affected, with some users experiencing problems while others remained unaffected. The issue was resolved by updating firewall configurations and performing a rolling restart to restore full service activity.
Recast Claim Formatter performed an infrastructure change over the weekend which involved recreating a virtual machine that changed its private IP address which then prevented the firewall access as it was originally opened only previous private ip address. We are currently in the process of resolving this issue, opening the firewall and performing a rolling restart. Some of you may not be experiencing any issues while others are.
#INC48839327
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 03/10/2026 01:45PM
Recast Claim Formatter services are restored to full activity.
#INC48839327
MONITORING
22 days ago - at 03/10/2026 05:25AM
The call has been moved to 09:30 AM CT as the current activity is still in progress and needs more time. The team will confirm the application status once it is completed.
#INC48839327
MONITORING
23 days ago - at 03/10/2026 02:35AM
We are currently implementing the planned changes identified during the war room. The team is actively monitoring the process, and updates will be shared as progress continues.
#INC48839327
IDENTIFIED
23 days ago - at 03/09/2026 08:20PM
The call has moved to reconvene to perform the required firewall updates to restore service. Further updates will be shared once the call resumes at 10:15 PM EST.
#INC48839327
INVESTIGATING
23 days ago - at 03/09/2026 07:44PM
Recast Claim Formatter performed an infrastructure change over the weekend which involved recreating a virtual machine that changed its private IP address which then prevented the firewall access as it was originally opened only previous private ip address. We are currently in the process of resolving this issue, opening the firewall and performing a rolling restart. Some of you may not be experiencing any issues while others are.
#INC48839327
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