Outage in Change Healthcare

Update Notice - RXNS ERX - Critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan.

Resolved Minor

March 14, 2026 - Started 6 days ago - Lasted about 3 hours
Official incident page

Incident Report

Optum has identified a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulting in connection‑to‑payer errors and is currently preventing successful claim processing for impacted plans. Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible. BIN 022659 BIN 009737/ 011503 BIN 002286 INC #INC48943150

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 03/14/2026 07:42PM

3-14-2026 there was a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulted in connection‑to‑payer errors and preventing successful claim processing for impacted plans.
Optum teams engaged with Prime and connectivity is restored on 3-14-2026 at 2:10pm CST. Please resubmit any impacted claims.

BIN 022659- resolved
BIN 009737/ 011503- resolved
BIN 002286- resolved

INC #INC48943150

INVESTIGATING 6 days ago - at 03/14/2026 06:13PM

Issue Ongoing- Optum has identified a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulting in connection‑to‑payer errors and is currently preventing successful claim processing for impacted plans.
Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible.

BIN 022659
BIN 009737/ 011503
BIN 002286

INC #INC48943150

INVESTIGATING 6 days ago - at 03/14/2026 05:01PM

Optum has identified a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulting in connection‑to‑payer errors and is currently preventing successful claim processing for impacted plans.
Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible.

BIN 022659
BIN 009737/ 011503
BIN 002286

INC #INC48943150

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