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Outage in Change Healthcare

Update notice - ACCUREG - ENGAGECARE PROVIDER - EngageCare Provider users are unable to login to the application intermittently

Resolved Minor
March 18, 2026 - Started 2 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are aware that customers may not be able to login to EngageCare Provider. Our teams are actively working to troubleshoot and resolve the issue. INC #INC49002906

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 03/18/2026 06:39PM

The login issues for EngageCare Provider are now resolved. If you have any further issues, please open Customer Care Hub Support Request.

INC #INC49002906

MONITORING 2 days ago - at 03/18/2026 03:13PM

We continue to monitor the issue and teams remain actively engaged. Further updates will be provided as available.

INVESTIGATING 2 days ago - at 03/18/2026 01:56PM

We are aware that customers may not be able to login to EngageCare Provider. Our teams are actively working to troubleshoot and resolve the issue.

INC #INC49002906

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