Outage in Chartbeat

Degraded performance: Delayed delivery of Advanced Queries and Historical API results

Resolved Minor
April 07, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Our team identified an issue with Advanced Queries and Historical API queries due an outage in one of the systems that supports fetching reports. We have pushed a fix to this system and it is back up, but queries may continue to run slowly while it restores and works through its backlog. Our team is monitoring and will provide updates as we have them.
Components affected
Chartbeat Publishing - Advanced Queries

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/07/2023 04:56PM

The delayed return issue in Advanced Queries and the Historical API has been resolved and queries should be returning results at normal rates now. For one-time queries submitted during the outage, they may need to be re-submitted to retrieve the data.

MONITORING over 2 years ago - at 04/07/2023 04:39PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 04/07/2023 03:27PM

Our team identified an issue with Advanced Queries and Historical API queries due an outage in one of the systems that supports fetching reports. We have pushed a fix to this system and it is back up, but queries may continue to run slowly while it restores and works through its backlog. Our team is monitoring and will provide updates as we have them.

Latest Chartbeat outages

Third-party service outage that may affect Chartbeat products - 3 days ago
Issue with Advanced Queries - about 1 month ago
Historical Data Bug - 2 months ago
Issue with Apple News Tracking - 3 months ago
Issues with Reports - 3 months ago

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