Outage in ChatBot

Issues with AI Knowledge Sources & Training management

Resolved Major
March 25, 2025 - Started about 1 month ago - Lasted 37 minutes
Official incident page

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Outage Details

We are receiving reports about difficulties with adding, refreshing, and removing AI knowledge sources & Training phrases. Our team is currently investigating this issue.
Components affected
ChatBot Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/25/2025 02:34PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/25/2025 02:24PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/25/2025 02:09PM

We are receiving reports about difficulties with adding, refreshing, and removing AI knowledge sources & Training phrases. Our team is currently investigating this issue.

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