Outage in ChatBot
Issues with AI Knowledge Sources & Training management
Resolved MajorIncident Report
We are receiving reports about difficulties with adding, refreshing, and removing AI knowledge sources & Training phrases. Our team is currently investigating this issue.
Components affected
ChatBot Web Application
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 03/25/2025 02:34PM
This incident has been resolved.
MONITORING
7 months ago - at 03/25/2025 02:24PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 months ago - at 03/25/2025 02:09PM
We are receiving reports about difficulties with adding, refreshing, and removing AI knowledge sources & Training phrases. Our team is currently investigating this issue.
Latest ChatBot outages
Issues with AI-based bot responses - 2 months ago
Elevated AI Assist errors - 4 months ago
LiveChat and HelpDesk integration issues - 5 months ago
Agent app issue - about 1 year ago
LiveChat Integration Issues - over 1 year ago
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