Outage in ChatBot
Knowledge Hub section - issue with uploading files
Resolved Minor
January 29, 2026 - Started 6 days ago
- Lasted about 2 hours
Incident Report
We are observing an issue with uploading files in the ChatBot Knowledge Hub section. Our team is investigating it.
We will provide updates as soon as we know more.
Need to monitor ChatBot outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 01/29/2026 07:12PM
We continue to monitor the situation following the applied fix.
MONITORING
6 days ago - at 01/29/2026 06:40PM
The fix has been deployed, and recovery is in progress. Scanning queue processing time may vary. Our team is actively monitoring the situation and will provide further updates as needed.
IDENTIFIED
6 days ago - at 01/29/2026 06:32PM
We are still actively addressing the issue and will provide another update as progress continues.
IDENTIFIED
6 days ago - at 01/29/2026 06:09PM
Work is ongoing to apply the fix. We appreciate your patience and will provide the next update once progress is confirmed.
IDENTIFIED
6 days ago - at 01/29/2026 05:52PM
We have identified the source of the problem, and our team is working on applying a fix.
INVESTIGATING
6 days ago - at 01/29/2026 05:50PM
We are still investigating this issue. More updates will be posted soon.
INVESTIGATING
6 days ago - at 01/29/2026 05:35PM
We are observing an issue with uploading files in the ChatBot Knowledge Hub section. Our team is investigating it.
We will provide updates as soon as we know more.
Latest ChatBot outages
Issues with AI-based bot responses - 6 months ago
Elevated AI Assist errors - 8 months ago
LiveChat and HelpDesk integration issues - 8 months ago
Issues with AI Knowledge Sources & Training management - 11 months ago
Agent app issue - over 1 year ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5450 services available
Integrations with
