Outage in ChatBot
Knowledge Hub section - issue with uploading files
Resolved Minor
January 29, 2026 - Started 2 months ago
- Lasted about 2 hours
Incident Report
We are observing an issue with uploading files in the ChatBot Knowledge Hub section. Our team is investigating it.
We will provide updates as soon as we know more.
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Latest Updates ( sorted recent to last )
MONITORING
2 months ago - at 01/29/2026 07:12PM
We continue to monitor the situation following the applied fix.
MONITORING
2 months ago - at 01/29/2026 06:40PM
The fix has been deployed, and recovery is in progress. Scanning queue processing time may vary. Our team is actively monitoring the situation and will provide further updates as needed.
IDENTIFIED
2 months ago - at 01/29/2026 06:32PM
We are still actively addressing the issue and will provide another update as progress continues.
IDENTIFIED
2 months ago - at 01/29/2026 06:09PM
Work is ongoing to apply the fix. We appreciate your patience and will provide the next update once progress is confirmed.
IDENTIFIED
2 months ago - at 01/29/2026 05:52PM
We have identified the source of the problem, and our team is working on applying a fix.
INVESTIGATING
2 months ago - at 01/29/2026 05:50PM
We are still investigating this issue. More updates will be posted soon.
INVESTIGATING
2 months ago - at 01/29/2026 05:35PM
We are observing an issue with uploading files in the ChatBot Knowledge Hub section. Our team is investigating it.
We will provide updates as soon as we know more.
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