Outage in ChatBot
Elevated AI Assist errors
Resolved MinorIncident Report
We're receiving reports about issues with generating responses using AI Assist. We're currently looking into this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 06/10/2025 11:42AM
This incident has been resolved.
MONITORING
4 months ago - at 06/10/2025 11:06AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 months ago - at 06/10/2025 11:01AM
We are continuing to investigate this issue.
INVESTIGATING
4 months ago - at 06/10/2025 10:40AM
We are continuing to investigate this issue.
INVESTIGATING
4 months ago - at 06/10/2025 10:18AM
We're receiving reports about issues with generating responses using AI Assist. We're currently looking into this issue.
Latest ChatBot outages
Issues with AI-based bot responses - 2 months ago
LiveChat and HelpDesk integration issues - 5 months ago
Issues with AI Knowledge Sources & Training management - 7 months ago
Agent app issue - about 1 year ago
LiveChat Integration Issues - over 1 year ago
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