Outage in ChatBot

Elevated AI Assist errors

Resolved Minor
June 10, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We're receiving reports about issues with generating responses using AI Assist. We're currently looking into this issue.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 06/10/2025 11:42AM

This incident has been resolved.

MONITORING 2 days ago - at 06/10/2025 11:06AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 06/10/2025 11:01AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 06/10/2025 10:40AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 06/10/2025 10:18AM

We're receiving reports about issues with generating responses using AI Assist. We're currently looking into this issue.

Latest ChatBot outages

Agent app issue - 10 months ago
LiveChat Integration Issues - about 1 year ago
LiveChat Integration Issues - about 1 year ago

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