Outage in ChatBot

LiveChat and HelpDesk integration issues

Resolved Minor
May 27, 2025 - Started 16 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are getting reports regarding issues with LiveChat and HelpDesk API. Chatbots integrated with LiveChat and/or HelpDesk may not work correctly. The issue is being investigated. For more information, please visit: https://status.livechat.com/incidents/dvlbhnmxdbwl
Components affected
ChatBot Integrations
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 05/27/2025 03:52PM

This incident has been resolved.

MONITORING 16 days ago - at 05/27/2025 03:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 16 days ago - at 05/27/2025 10:47AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 16 days ago - at 05/27/2025 10:16AM

We are getting reports regarding issues with LiveChat and HelpDesk API. Chatbots integrated with LiveChat and/or HelpDesk may not work correctly. The issue is being investigated.

For more information, please visit: https://status.livechat.com/incidents/dvlbhnmxdbwl

Latest ChatBot outages

Agent app issue - 10 months ago
LiveChat Integration Issues - about 1 year ago
LiveChat Integration Issues - about 1 year ago

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