Outage in ChatBot

Issues with AI-based bot responses

Resolved Minor
August 12, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We're receiving reports regarding issues with bots not providing AI-based answers from the Knowledge Hub section. We're currently investigating this issue.
Components affected
ChatBot Chat widget ChatBot Integrations
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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/12/2025 01:54PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 08/12/2025 01:45PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/12/2025 01:00PM

We’re still actively looking into this issue.

INVESTIGATING 2 months ago - at 08/12/2025 12:14PM

We are continuing our efforts to fix this issue.

INVESTIGATING 2 months ago - at 08/12/2025 11:43AM

We are actively working to resolve this issue.

INVESTIGATING 2 months ago - at 08/12/2025 11:13AM

We continue to work on resolving this issue.

INVESTIGATING 2 months ago - at 08/12/2025 10:49AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/12/2025 10:29AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/12/2025 10:09AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/12/2025 09:49AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/12/2025 09:29AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/12/2025 09:02AM

We're receiving reports regarding issues with bots not providing AI-based answers from the Knowledge Hub section. We're currently investigating this issue.

Latest ChatBot outages

Elevated AI Assist errors - 4 months ago
LiveChat and HelpDesk integration issues - 5 months ago
Issues with AI Knowledge Sources & Training management - 7 months ago
Agent app issue - about 1 year ago
LiveChat Integration Issues - over 1 year ago

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