Outage in Ciptex

Twilio calls in Mexico are disconnecting at the 30-second mark

Resolved Minor
November 07, 2024 - Started 2 months ago - Lasted about 12 hours
Official incident page

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Outage Details

Twilio are experiencing call drops in Mexico at the 30 second mark. Twilio engineers are working with their carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Components affected
Ciptex Twilio PSTN
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/07/2024 05:48PM

This incident has been resolved.

MONITORING 2 months ago - at 11/07/2024 02:44PM

We have started seeing recovery for call drops in Mexico at the 30 second mark. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 11/07/2024 12:41PM

Twilio continue to experience call drops in Mexico at the 30 second mark. Twilio engineers are working with their carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 11/07/2024 06:41AM

Twilio continue to experience call drops in Mexico at the 30 second mark. Twilio engineers are working with their carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 11/07/2024 05:43AM

Twilio are experiencing call drops in Mexico at the 30 second mark. Twilio engineers are working with their carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

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