Outage in Citrix ShareFile
Bulk downloads failing for HIPPA accounts..
Resolved Major
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Outage Details
Webapp HIPPA accounts may see err "SCMS Download prep failed" when downloading multiple files or folders.
Downloading single files via ShareFile for Windows and Mac is not affected
Components affected
Citrix ShareFile ShareFile®Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 07/15/2024 03:09PM
This incident has been resolved.
MONITORING
11 months ago - at 07/15/2024 03:07PM
Issue resolved multiple files downloads for HIPPA accounts back to normal state.
IDENTIFIED
11 months ago - at 07/15/2024 02:59PM
Issue has been identified and fix is in progress.
INVESTIGATING
11 months ago - at 07/15/2024 02:44PM
Webapp HIPPA accounts may see err "SCMS Download prep failed" when downloading multiple files or folders.
Downloading single files via ShareFile for Windows and Mac is not affected
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