Outage in CleverTap

We are experiencing downtime on our API endpoints for Europe region

Resolved Major
January 18, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue that is causing degraded performance/outage on our Europe API Endpoints. Our customers will see an increased rate of errors during this period. Please allow us some time to diagnose and fix the issue. We appreciate your patience and we will continue to update the status here.
Components affected
CleverTap API Ingestion

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/18/2023 12:56PM

This incident has been resolved. Our Europe API endpoint is back to normal.

MONITORING almost 3 years ago - at 01/18/2023 12:12PM

A fix has been implemented and all our Europe API endpoints are up and running.
We are monitoring the situation.

INVESTIGATING almost 3 years ago - at 01/18/2023 11:12AM

We are continuing to work on this issue. We have identified some of the possible causes and working on addressing those.
We will update this space in the next 30 minutes with further updates.

INVESTIGATING almost 3 years ago - at 01/18/2023 10:00AM

We are currently investigating an issue that is causing degraded performance/outage on our Europe API Endpoints.
Our customers will see an increased rate of errors during this period. Please allow us some time to diagnose and fix the issue.
We appreciate your patience and we will continue to update the status here.

Latest CleverTap outages

Partial Outage on EU region - 12 days ago
Outage on EU region - 5 months ago
Partial Outage on SG region - 6 months ago
Partial outage on EU region - 10 months ago
Some of our users are not able to login on EU1 due to underlying Cloudflare issue - about 1 year ago

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