Outage in CleverTap

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup

Resolved Major
March 04, 2024 - Started about 1 year ago - Lasted 34 minutes
Official incident page

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Outage Details

We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be slow/not working for a few customers. We are currently investigating the incident and will update here in the next 30 minutes.
Components affected
CleverTap SDK Ingestion CleverTap SFTP Imports CleverTap Dashboard Reports CleverTap Campaign Delivery CleverTap API Ingestion
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/04/2024 08:18AM

This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.

MONITORING about 1 year ago - at 03/04/2024 08:08AM

The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring the situation and will update here when all delay is cleared.

IDENTIFIED about 1 year ago - at 03/04/2024 07:45AM

We are experiencing degraded performance on some of our IN (instances).
Data ingestion will be delayed and some of the campaigns will be running slow/delayed.
Dashboard queries will be slow/not working for a few customers.
We are currently investigating the incident and will update here in the next 30 minutes.

Latest CleverTap outages

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We are upgrading one of the cluster on EU1 region. Affected users on that cluster will not be able to login for next 10-20 minutes. - 9 months ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - about 1 year ago
Unplanned maintenance triggered on one of the data store for one IN Cluster - over 1 year ago

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