FreeIPA is unable to reach the US West Control Plane

Our teams have successfully deployed a fix for the issue and confirmed that the issue has been resolved. If you are still experiencing issues or have any questions please raise a support case with us. A root cause analysis (RCA) will be published within seven business days.
Customer Experience: Customer may observe issues when accessing control plane for US West.

Incident Start time: 05:00 UTC April 17th, 2024
Incident End time: 07:07 UTC April 17th, 2024

A fix has been implemented and we are monitoring the results.

Current Status: Our teams have identified the source of the issue. We are working on developing and implementing a solution to restore the service(s). We will have another update within 60 mins.
Customer Experience: During this window, Customer may observe issues while performing control operations on environments in the US West.
Incident Start time: 05:00 UTC June 5th, 2024

We are continuing to investigate this issue.

Investigating:
Current Status: We are currently investigating a potential issue with FreeIPA service. We will have an update within 60 mins.
Customer Experience: Customer may observe issues while performing control operations on environments in the US West.
Incident Start time: 05:00 UTC June 5th, 2024