Outage in Smile.io
Delays in VIP tier processing
Resolved MinorIncident Report
We are seeing some delays in processing of customer VIP tiers. This means that it may take a little longer than usual after an order is placed to see updates in the panel or admin for the customer's correct VIP tier. No data will be lost as a result of these delays, and our team is looking into this issue.
Components affected
Smile.io Smile Customer Experience Smile.io Smile Merchant Experience Smile.io Shopify API & MobileLatest Updates ( sorted recent to last )
MONITORING
almost 4 years ago - at 06/21/2022 04:58PM
We are seeing some delays in processing of customer VIP tiers. This means that it may take a little longer than usual after an order is placed to see updates in the panel or admin for the customer's correct VIP tier. No data will be lost as a result of these delays, and our team is looking into this issue.
Latest Smile.io outages
Temporary delays in order processing - about 1 year ago
Errors connecting to BigCommerce and Shopify POS - over 1 year ago
Smile is currently unavailable on the Shopify app store - over 1 year ago
Customer Data access and Reports Display Issue on Admin Interface - almost 2 years ago
Degraded database performance - about 2 years ago
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