Outage in Countingup

Provider outage

Resolved Major
October 16, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

One of our providers is experiencing technical difficulties, this is affecting: - Inbound and outbound transfers - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app - Display of new transactions in the Countingup app will be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/16/2023 02:16PM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 10/16/2023 01:00PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 10/16/2023 12:47PM

One of our providers is experiencing technical difficulties, this is affecting:

- Inbound and outbound transfers
- New account sign up
- Card related features (activate, freeze/thaw, get PIN) in the Countingup app
- Display of new transactions in the Countingup app will be delayed

Other Countingup app features are not impacted.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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