Outage in Countingup

Provider outage affecting our Customer Support team

Resolved Minor
July 23, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

One of our providers is currently facing technical difficulties, which is impacting our Support Team's ability to respond to some Secure Message conversations. During this period, our Support team may reply to you via your registered email address to assist you as quickly as possible. We are actively working with our provider to resolve this issue as quickly as possible and apologise for any inconvenience caused.
Components affected
Countingup 🙋 Customer support

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/23/2024 04:29PM

Thank you for your patience. We believe the issue has now been fully resolved.

MONITORING over 1 year ago - at 07/23/2024 02:29PM

Thank you for your patience. We believe the issue has been resolved, but we are continuing to monitor to ensure there are no further issues.

INVESTIGATING over 1 year ago - at 07/23/2024 12:51PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 07/23/2024 12:51PM

One of our providers is currently facing technical difficulties, which is impacting our Support Team's ability to respond to some Secure Message conversations.

During this period, our Support team may reply to you via your registered email address to assist you as quickly as possible.

We are actively working with our provider to resolve this issue as quickly as possible and apologise for any inconvenience caused.

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Provider outage affecting inbound and outbound account transfers - about 1 year ago
Provider outage affecting outbound account transfers - over 1 year ago

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